Forgot Your Password

If you have forgotten your password, the system will prompt you with four (4) security windows. This ensures that only you can change your password.

To begin, select the Forgotten password? link on the Employee Self Service Log In window.

The first window requires you to enter your Username and the Client code. Click the Next button to proceed.

  • An email address must have already been attached to your profile. Otherwise, the message "You do not have a valid email address setup. Your password cannot be reset. Contact the system administrator if you require assistance" appears.
  • Some users may not have the ability to change their passwords, if this is the case the message  "This feature has not been enabled for your profile. An email has been set to your company Self Service Security Administrator" appears.
  • Use the Next button to move to the next step.

The following step requires you to enter your Surname and your Date of Birth.

  •  It is important that the date of birth is entered using the correct format: dd/MM/yyyy.  
  • Use the Next button to move to the next step.

This step requires you to enter the answer to the two secret questions setup when changing your password.

Use the Next button to move on the next Step.

If all security steps are answered correctly, the following message is displayed.

You will then receive an email with the details of your reset as well as your username and new temporary password. Tick the Continue button to finalise the process and go back to the Log on page.

 

You may now enter your Username and temporary password that have been sent to you via email. Upon successful login, you will be prompeted to enter a new permanent password of your choice.